We serve customers across Australia by post, and locally in Melbourne in person.
Sending your module to us
Pack the module in bubble wrap or foam inside a sturdy box, include your name, phone, email and return address, and post it to SRS RESET, 8/1730 Sydney Rd, Campbellfield VIC 3061. We recommend a tracked and insured service. Locals are welcome to drop it off or visit — please call ahead.
Turnaround & return shipping
Most modules are reset, tested and back in the post within about 24 hours of arriving. We return every module by express tracked post so it reaches you quickly and can be followed the whole way.
If we can't repair it
Occasionally a module (for example an FRM1 or FRM2, or a unit with unrelated damage) can't be reliably repaired. If that's the case we'll tell you before charging for repair work, and return your unit to you.
Refunds
If a reset or repair we've charged for doesn't perform as described, see our Warranty & Guarantee — we'll re-repair or refund the service fee. Postage costs are non-refundable.